- We do not warranty or guarantee any living plant. No returns or exchanges on live plants.
- All sales are final on live plants.
- All Sale or Promotional items cannot be returned or exchanged.
- Return Policy: All sales final. No exchanges or returns. No Warranty on Live Plants.
- Unopened and unused merchandise may be returned with your receipt, and is subject to approval by management.
- All returns may be subject to a 15% restocking fee. No refunds are given on returns. Store credit only.
- All claims on delivered goods must be made at time of delivery.
DELIVERY: We are working diligently in response to current shelter-in-place concerns to update our delivery policy for online orders. Please check back soon for more details.
ATTENTION: In-Store Pick Up: Most orders will be available within two hours; however, items requiring assembly may take longer. Please wait until you receive a pickup notification before coming to the store.
Uncle John’s Plant Farm: Thank you for visiting unclejohnsplants.com (the “Site”). We have prepared the information below to ensure that your experience on our website is one you’ll want to repeat again and again. Uncle John’s Plant Farm, LLC (“Uncle John’s Plant Farm”) provides this Site as a service to its customers. Please review the following basic rules that govern your use of the Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site. Although you may “bookmark” a particular portion of the Site and thereby bypass this agreement, your use of this site still binds you to the terms. Since Uncle John’s Plant Farm may revise this agreement at any time, you should visit this page periodically to review the Terms of your use. Should you have any questions concerning any of our policies, please contact us.
The Site is owned and operated by Uncle John’s Plant Farm, LLC. The mailing address for Uncle John’s Plant Farm is 8579 Columbia Road, Olmsted Falls, OH 44138. Unless otherwise noted, all design and content featured on the Site–including navigational buttons and images, artwork, graphics, photography, text, and the like–are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Uncle John’s Plant Farm. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our Site and the Site as a whole are intended solely for your personal, noncommercial use. Any use of our Site and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Uncle John’s Plant Farm. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from the Site. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on the Site may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. We reserve the right to amend errors or to update product information at any time without prior notice. In the event an Uncle John’s Plant Farm product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Uncle John’s Plant Farm shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Uncle John’s Plant Farm shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Uncle John’s Plant Farm shall issue a credit to your credit card account in the amount of the incorrect price.
At the Site, we go out of our way to select the kind of distinctive merchandise for which the Uncle John’s Plant Farm brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of this limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the Site again. When an item featured on the Site is no longer in stock, we make every attempt to remove that item from the Site in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at (440) 235-3252, 9am – 6pm EST.
Most Uncle John’s Plant Farm products displayed on the Site are also available at Uncle John’s Plant Farm store locations. The prices displayed on the Site are valid and effective only in the United States. Keep in mind, the Site may not carry at any given time every item that you would find in our store at that time.
Most Uncle John’s Plant Farm products displayed on the Site are available at Uncle John’s Plant Farm store locations while supplies last. In some cases, web merchandise may not be available in stores. Stores may also have different prices or promotional events at different times. Sale prices on the Site are Internet-only specials and do not reflect in-store pricing.
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
Although we will make every effort to respond quickly to applicable email messages, the Site is under no obligation to respond to all pieces of correspondence received through this Site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding the Site, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through the Site shall become and remain the property of Uncle John’s Plant Farm. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission.